The Brick is a well-known brand that has established itself as a trusted provider of furniture and appliances. With a wide range of products including TVs, appliances, recliners, pillows, and more, The Brick strives to offer high-quality and affordable options to customers. With over a thousand positive reviews, it is clear that customers are satisfied with the products and services provided by The Brick. The brand takes pride in its extended warranty options, ensuring that customers feel confident in their purchases. It aims to create a positive shopping experience for its customers, prioritizing their needs and preferences. The Brick is committed to delivering excellent customer service and maintaining its reputation as a reliable and reputable brand in the industry.
Reviews
My husband and I went there the other day looking for a couch. We've been to several furniture stores and spent a good amount of time looking for the right couch. We finally decided we would buy a blue leather couch on sale - we let the sales guy know, picked our 5 yr warranty and were just choosing a delivery date. He came back and told us that apparently the couch and love seat need to be bought together as a set and we couldn't buy just the couch. This was a total let down as we had got our hopes up. There was no indication whatsoever on the tags of either the couch or the love seat to indicate that you had to purchase it as a set. The salesman didn't know it either. It's false advertising. If you're going to require that the customer buys both, put " Set of 2: total price $"... Not individual prices. Ridiculous.
Lost our business even though we've purchased from them before
Edit: I reached out to the email (on Dec 11) I was asked to (in the response from the owner). I've received no response (as of Dec 25)
John V is a very friendly, genuine and efficient salesman. He helped my partner and I find the perfect sofa. He was extremely nice and wasn’t pushy at all. Definitely a great help, I highly recommend him if you’re looking for a new sofa or mattress!
The wife and I came here for 1 foot for our couch. They were super helpful despite the odd request. We went to the replacement parts section, and the maintenance guy ended up finding us a spare. This made my wife super happy, and happy wife means happy life. He gave it to us on the house. Will definitely be coming here for any furniture needs in the future! The employees at the Victoria location could learn something from these guys!
Tony Zanon was wonderful to deal with, very informative, respectful, nice manner. Showed us options, took note of how big our space was,
elaborated on features we might enjoy and offered any assistance he could provide if problems arise.
He booked our delivery and made notes to the delivery people to make it clear what we wanted. We are so happy with how it went and our new appliances look fabulous!
We were really happy with our service. We went in for the tent sale late one night and the guy who helped us let us in the tent after it was closed to look for the sectional we wanted. We were so happy with how helpful he was we came back the next day to buy it. We weren’t going to get the warranty to save some money but the team found a way to get us a discount on our sofa so we could afford the warranty. At no point did we feel pressured and we felt from the start like we could trust the team. I highly recommend this location over the downtown location, it has a way bigger selection and the staff are just all around more friendly. We will be back!
We had the best experience. Roger was our Sales Associate and he showed interest and patience, looked up the best choices. We bought a king size bed package with a great price, head board and metal frame! We received great service and free pillows, mattress cover and sheet set!
Me and my boyfriend were couch shopping John V came up to let us know he was around if we needed help. I really liked that he didn’t crowd us right when we got there instead he gave us time to look around and then came to help. He was very polite and help us with all my questions. We got a great couch for a great price. He was also very funny and we had fun during the checkout process.
We had to come back for a warranty claim as our mattress was defective. I am giving 5 stars for our sales rep Rolfe D. He is patient and kind and really takes the time to explain things in detail. He didn't try to rush us so he could make …
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